Ireland has already experienced periods of severe weather more than once — from black ice and storm‑force winds to large‑scale flooding. Such events often lead to disruptions in mobile and fixed communications. The Commission for Communications Regulation (ComReg) has prepared a series of tips for households on how to prepare in advance for deteriorating weather and reduce the risk of losing phone and internet connections.
The regulator stresses that the best strategy is to prepare for a storm before it starts. First of all, it is recommended to fully charge mobile phones, tablets and other essential devices, and to keep power banks charged as well. You should ensure that the software on your phone is up to date and that the device supports several network types (2G, 3G, 4G, 5G) — this will help restore connectivity more quickly after an outage. It is also advisable to enable Wi‑Fi calling, top up credit on pre‑paid numbers, use uninterruptible power supplies for critical equipment, and have emergency contacts and your Medical ID set up on your phone.
Separately, ComReg advises keeping a paper list of the most important numbers in case your phone runs out of battery or breaks down. It is useful to have a battery‑powered radio to receive news during prolonged power cuts. If a consumer has additional needs, they should inform their communications provider about them in advance.
When severe weather is already under way, there are a number of steps that can help you stay connected even when there are disruptions. If your home internet is working, you can use Wi‑Fi calling and messaging apps (WhatsApp, Messenger, FaceTime) for voice calls and messages. A mobile phone can be turned into a hotspot to provide internet access to other devices. To protect modems, routers and landline phones from power surges caused by lightning, it is recommended to use surge‑protected extension leads or surge protection devices.
To extend your phone’s battery life, you should limit its use, switch on power‑saving mode and reduce screen brightness. If there is a power cut, devices can often be charged from a USB port or socket in a car.
After the storm has passed, ComReg recommends checking information on the restoration of communications services and, if the service is still unavailable, reporting this to your provider so that the issue is logged. Consumers can also contact their operator regarding possible compensation or refunds for the period when services were not provided. Additional recommendations on preparing for severe weather and maintaining phone and internet connectivity are available on the ComReg website.