The Lviv community is running a municipal scheme to reimburse the cost of journeys in the specialised Uklon Inclusive class for people who use wheelchairs. It is available to community residents, internally displaced persons and service personnel who use a wheelchair either temporarily or on an ongoing basis.
The Inclusive car class service has been operating in Lviv since 2024. During this time, 8,715 journeys have been made, 1,267 people have used the service, and the total mileage of the specialised vehicles has reached 98,100 km. The cars are equipped for the safe transport of people in wheelchairs, and drivers receive special training and assist passengers when boarding and alighting.
The head of the Social Protection Department of Lviv City Council, Tetyana Kolesnyk, stresses that accessible mobility is a key condition for a person’s full participation in community life, especially in wartime, when the number of veterans who need barrier-free movement around the city is increasing.
The maximum amount of reimbursement from the city is up to UAH 800 per month. Since the scheme was launched, 87 people have been added to the list of beneficiaries, 50 of whom have already applied for reimbursement. In total, 178 payments have been funded, amounting to UAH 105,000.
Uklon notes that cooperation with Lviv City Council takes place under a partnership memorandum. Uklon Inclusive drivers undergo mandatory annual training to comply with standards of ethical communication and to provide passengers with the necessary assistance at every stage of the journey.
The full set of documents and the application only need to be submitted once. Thereafter, to receive monthly reimbursement, it is sufficient to send the receipt and journey report (transfer ticket) from the Uklon app in paper or electronic form.
Who is eligible for reimbursement
The scheme is open to adults and children with disabilities who have musculoskeletal disorders and use a wheelchair, namely:
- persons registered within the Lviv community;
- internally displaced persons;
- service personnel (with or without disabilities) who have defended or are defending Ukraine, use a wheelchair (including temporarily during rehabilitation) and are receiving treatment in medical facilities of the Lviv community for the duration of martial law.
Required documents
The following must be submitted:
- Ukrainian citizen’s passport or ID card;
- taxpayer registration card number;
- internally displaced person certificate (for IDPs);
- bank account details;
- receipt and journey report (transfer ticket) from the Uklon app, if the service has already been used.
Additional documents depend on the applicant’s category.
For adults with disabilities:
- MSEC or EKOPFO certificate;
- individual rehabilitation programme with a note confirming the need for a wheelchair.
For children with disabilities:
- birth certificate;
- medical report on a child with a disability under 18 years of age.
For service personnel:
- document confirming military service;
- certificate from a medical facility in the Lviv community confirming the need to use a wheelchair.
If the documents are submitted by a legal representative or authorised person, the representative’s passport, tax identification number and a document confirming their authority are additionally required.
How to apply
You can submit your application and supporting documents in several ways:
- online – via the electronic application form on the official website of Lviv City Council;
- in person – at the social protection department at your place of registration or stay, or at the nearest Administrative Services Centre;
- by post – to the relevant social protection department.
When submitting copies of documents in person, you must have the originals with you for verification. If documents are sent by post, each copy must be marked with the note “Certified true copy”, and include the date, signature, surname and initials of the applicant.
For further information, residents can contact the social support service on the short number 1620.